The objective of this policy is to limit the liability of Customers in unauthorised / fraudulent transactions involving the semi closed loop reloadable and gift cards.
It is mandatory to provide the card number, mobile no of the beneficiary / user of the card. OTP confirmation is required at the point of redemption and SMS alert is being sent to the customers at the point of redemption.
It is mandatory for a cardholder to report an unauthorised/fraudulent transaction within one working day of such event.
A customer’s entitlement to zero liability shall arise where the unauthorised transaction occurs in the following events:
Contributory fraud/ negligence/ deficiency on the part of PEV.
A customer shall be liable for the loss occurring due to unauthorised transactions in the following cases:
The Cardholder hereby agree to indemnify and keep PEV indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses whatsoever which PEV may at any time incur, sustain, suffer in respect of the cardholders use of Card or otherwise. Unless, expressly provided herein, PEV disclaims any liability to the cardholder in this regard.
Reporting of any unauthorized transaction must be made on: firstname.lastname@example.org
Level-1 Escalation: Department Head / HOD / Functional Head: Amarprit Gill (Email: email@example.com & Phone: 91-22-66756002 Ext: 137)
Level-2 Escalation: Business Head / CEO / COO: Ratnesh Jain (Email: firstname.lastname@example.org & Phone: 91-22-66756002 Ext: 128)
Level-3 Escalation: Directors / Managing Committee: Yash Mehta (Email: email@example.com & Phone: 91-22-66756002 Ext: 134)