|
Sign up
|
Blog

Terms and Conditions

By using this site, WWW.ZOKUDO.COM ("site or Zokudo"), you, the user of the site ("you" or "user") indicate your unconditional acceptance of these terms of service (the "terms of service"). We [PREMIUM EBUSINESS VENTURE PRIVATE LIMITED, a company registered in India] ("PEV") operate the site and reserve the right, in our sole discretion, to update or revise these terms of service and should the terms be revised, the revised terms will apply if you continue to use the site. Should the terms of service conflict with any other documents, the terms of service will prevail for the purposes of usage of the site. The continued use of the site following the posting of any changes to the terms of service constitutes acceptance of those changes. Zokudo is owned and managed by PREMIUM EBUSINESS VENTURE PRIVATE LIMITED. Our Partners’ whose logos are provided herein are not liable for the contents of the site. All offers, promotions and services stated on the site are the sole responsibility of PREMIUM EBUSINESS VENTURE PRIVATE LIMITED. Our Partners are not responsible or liable for the provision of such goods and services.

Use of the site
You may use the site only in accordance with and subject to these Terms of Service and the site's Privacy Policy, which can be accessed at Privacy Policy. Once you complete and submit your registration, you have opted in to receive email communication from us. You may not use the site for any purpose that is unlawful or prohibited by these Terms of Service, or to solicit the performance of any illegal activity or other activity which infringes the right of Zokudo or others. Notwithstanding any other rights or restrictions in these Terms of Service, you may not use this site to: (a) transmit via or through the site any information, data, text, images, files, links, or software except in connection with your authorized use of this site or otherwise in response to specific requests for information by us; (b) introduce to the site or any other computer or web site viruses, worms, Trojan horses and/or harmful code; (c) obtain unauthorized access to any computer system; (d) impersonate any other person, including but not limited to, a registered user of this site or an employee of WWW.ZOKUDO.COM; (e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; (f) misrepresent the identity of a user or use a false e-mail address; (g) tamper with or obtain access to this site or any component of this site; (h) conduct fraudulent activities; (i) engage in any activity that is unlawful under the laws of any jurisdiction; or (j) collect or harvest information regarding other users of the site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.

Description of Services
WWW.ZOKUDO.COM provides customersan online platform to buy eGift vouchers for their friends, families and business associates which can be redeemed at brand stores of various participating luxury and premium brands or experiences in India (Service). Access to the site may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and be responsible for all equipment necessary to access the site.

Provision of Services
You are eligible to use the services offered by us only if you satisfy the following:

  1. You agree to abide by and comply with the TERMS OF SERVICE and applicable laws and regulations at all times
  2. You have provided all information we require, and that this information is accurate, complete and current.
  3. You promptly update the said information so as to ensure its accuracy at all times.
  4. You agree that the use of our services and your registration with us shall be conditional at all times on your complying with and observing these TERMS OF SERVICE and all applicable laws and regulations.


Membership Eligibility
The site is available to customers who are 18 years (or if the laws of the jurisdiction where you are situated prescribe a higher age for a person to be competent to contract, then such higher age) and older and who have not been suspended or removed by WWW.ZOKUDO.COM for any reason. By becoming a transacting customeron Zokudo, you represent that you are of legal age and are otherwise competent to enter into a contract to avail our services. As a customer, you agree to provide true, accurate, current and complete information about yourself as prompted by the site. Access to the site is void where prohibited by law.

Additional Terms & Conditions
Additional terms and conditions may apply to specific portions of the site. You will be informed of such additional terms and conditions when you see those specific portions of the site. These terms are made part of these Terms of Service by reference and you agree to abide by such other terms and conditions. If there is a conflict between these Terms of Service and the terms posted or emailed for, or applicable to, a specific portion of the site or your membership, the latter terms shall applywith respect to your use of that portion of the site or your membership.

The following terms and conditions apply to the applicable features on the site:
Invite friends
You agree not to send email invitations to join the site to people who do not know you or who are unlikely to recognize you as a known contact or who do not fulfill the eligibility criteria to access the site.

Zokudo Credits
You may receive Zokudo credits: (a) as part of any loyalty program operated or promotional offers made by Zokudo; or (b) as bonus for any purchases made by you through the site, as may be determined by Zokudo; or (c) as a referral bonus, when someone you referred join Zokudo and purchases a Zokudo eGift Card
To the extent your credits exceed the amount of your total purchase; such credit balance will remain in your account.
If you choose to use credits to pay for an order, only a percentage of the total order value will be allowed to be paid using credits. A slab based redemption table will be available for reference on the site.
In the event that the credit balance is insufficient to cover the full amount of the order, then the balance may be paid using a Credit card/Debit Card or other forms of acceptable payment (linked to payments section).
If your access and/or membership are terminated for any reason provided in this TERMS OF SERVICE, any credit balances in your account will be immediately cancelled.
Account balances are determined by Zokudo and such determination is final.
Credits are not transferable to any other person, and are not exchangeable or redeemable for any cash consideration or any other monetary benefit.
Credits will expire as per their mentioned and predetermined validity period.
The validity of credits is mentioned below:

  1. Credits issued at the time of sign up: 3 months from date of issuance
  2. Credits issued for referral: 3 months from date of issuance
  3. Credits issued during spend based promotions: 3 months from date of issuance


“Zokudo – Brand” eGift Card
Zokudo - Brand eGift Card is honored and can be redeemed at any of the “Brand” store locations in India and also on the Brand’s online Store (if available in India). Moreover, brand specific redemption detail will also be provided along with the eGift Card purchased. The eGift Card is not exchangeable for cash and cannot be clubbed with any other offer. Zokudo will not be responsible for the loss of the eGift Card.
Zokudo eGift Card cannot be redeemed along with any other discount offer e.g. End of Season sales, special discounts on certain products/ services, special sales, promotional prices etc. The decision of the brand is final in case of any of the above mentioned scenario.

Returns and Refunds
All sales on Zokudo are final and we accept no returns and issue no refunds.

Text Messages
If you provided us with your mobile phone number, you must have a text messaging-enabled mobile device with a text messaging plan in order to receive text messages from us. This service is free from Zokudo but charges from your carrier for usage may apply, and you are responsible for all such charges. Site-Provided Email and Postings the site may provide users with the ability to send email messages to others and to post messages on the site. Zokudo has the right but not the obligation to monitor and decline, edit or remove all or any portion of any postings, submissions or content. You agree not to use the site to post content or other communications that contain (i) political, libelous or otherwise unlawful, abusive or obscene material; (ii) advertisements of any kind; (iii) personal information (such as addresses, phone numbers, etc.); (iv) confidential information of Zokudo, its parent, subsidiaries or affiliates or confidential or proprietary information of any other person; (v) any chain letters; (vi) messages that offer unauthorized downloads of any copyrighted or private information; and (vii) information similar or related to the foregoing. You further agree not to send email invitations to join the site to people who do not know you or who are unlikely to recognize you as a known contact or who do not fulfill the eligibility criteria to access the site.
Zokudo may not be able to send text messages to persons who have subscribed to the 'National Consumer Preference Register' service (previously known as 'Do not Disturb' service) provided by the Telecom Regulatory Authority of India without their prior consent. By registering on Zokudo.com, you hereby grant Zokudo permission to send you text messages in connection with rendering the Services to you. 

 Accuracy of Content
The information on this site is believed to be complete and reliable; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. Errors will be corrected as soon as practicable. We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies or omission; and (iii) make changes to prices, service fees, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without notice. The inclusion of any products or services on this site at a particular time does not guarantee that the products or services will be available.

Proprietary Rights
You acknowledge and agree that the content, materials and other components (including but not limited to logos, graphics, button icons and page headers) available on the site are the property of Zokudo or its affiliates or licensees and are protected by copyrights, trademarks, service marks or other proprietary rights and laws. You agree not to sell, license, rent, modify, distributed, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from content or materials on the site. Use of the content and materials for any purpose not expressly permitted in these Terms of Service is prohibited. Zokudo relies upon a network of independent vendors who supply some of the goods advertised on the site and, in some cases, ship them directly to you. We are not liable for any infringement of copyrights, trademarks, trade dress or other proprietary or intellectual property rights arising out of content posted on or transmitted through the site, or items advertised on the site, by our vendors.

Submissions
Any comments, ideas, notes, postings, messages, suggestions or other communications or information posted on the site, submitted to Zokudo, or otherwise communicated in connection with your use of the site (collectively, "Submissions") shall be and remain the exclusive property of Zokudo with no further compensation to you. As such, we will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Submissions. Under no circumstances shall any disclosure of any submission to Zokudo be subject to any obligation of confidentiality or expectation of compensation or attribution. By submitting any submission to Zokudo, you are waiving any and all rights that you may have in the submission and you agree that any submissions by you will not violate any right of any third party, including copyright trademark, privacy or other personal or proprietary rights. You also agree that no submission by you will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any submissions you make. You represent and warrant to Zokudo that Zokudo is free to implement the submission if it so desires, as provided or as modified by Zokudo, without obtaining permission or license from any third party. Zokudo takes no responsibility and assumes no liability for any content submitted or posted by you or any third party.

Links to Third-Party Web sites; No Implied Endorsements
This site may contain links to other web sites on the Internet. You acknowledge that we have no control over such web sites and that we are not responsible for the accuracy, content, legality or any other aspect of any linked web site. In no event shall any reference to any third party, third party website or third party product or service be construed as an approval or endorsement by us of that third party, third party website or of any product or service provided by a third party.

Indemnification
By using this site, you agree to indemnify, hold harmless and defend Zokudo, its parent, subsidiaries, affiliates, licensors, licensees, and their respective officers, directors, employees, successors, agents,partners, contractors, vendors, manufacturers, distributors, representatives and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim (including without limitation, claims made by third parties for infringement of intellectual property rights) by a third party that arises in connection with (i) your use or misuse of the site; (ii) your breach of the Terms of Service; or (iii) your violation of any law or the rights of a third party. You agree to cooperate as fully as reasonably required in the defense of any claim. Zokudo reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Disclaimer of Warranty
The site, its content and all text, images, merchandise and other information on, accessible from or available through this site are provided on an "as available" and "as is" basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Specifically, but without limitation, Zokudo does not warrant that: (i) the information available on this site is free of errors; (ii) the functions contained on this site will be uninterrupted or free of errors; (iii) defects will be corrected, or (iv) this site or the server(s) that makes it available are free of viruses or other harmful components.

Limitation of Liability
In no event shall Zokudo, its parent, subsidiaries, affiliates, licensors, licensees, or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained thereon or stored or maintained by Zokudo, whether based upon warranty, contract, tort, or otherwise, even if Zokudo has been advised of or should have known of the possibility of such damages or losses. In no event shall the total liability of Zokudo, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site to you for all damages, losses, and causes of action resulting from your use of this site, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed the amount you paid to Zokudo in connection with the applicable event, promotion or event giving rise to such liability. Without limiting the foregoing, in no event shall Zokudo, its parent, subsidiaries, affiliates, licensees or licensors or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of Zokudo. You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the site. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.

International Use
We make no representation that information on this site is appropriate or available for use outsideIndia. Those who choose to access this site from outside India do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

ZokudoAffiliates
Zokudo is not affiliated with web sites or third parties that sell or advertise our products without a written agreement with us. Zokudo reserves the right to void all service, return, and other policies for orders and Zokudo products that were purchased through unauthorized sellers. Zokudo is not responsible for any representations by unauthorized sellers.

Unavailability of site; Termination; Fraud
We may alter, suspend, or discontinue this site in whole or in part, at any time and for any reason, without notice or cost. We may, in our sole discretion, terminate or suspend your use or access to all or part of the site or your account or membership, for any reason, including without limitation, breach of these Terms of Service. If at any time, we notify you that your access to and /or use of the site or your account is terminated, you must cease and desist from all such access and/or use immediately. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these Terms of Service or your access rights or account are terminated, the restrictions regarding intellectual property matters, the representations and warranties, indemnities, and limitations of liabilities set forth herein (as well as any other of your obligations which by their nature should survive termination) will survive termination.

Copyright Infringement; Notice & Take Down Procedures
If you believe that any materials on this site infringe your copyright, you may request that they be removed. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative and must: (a) identify the allegedly infringing materials; (b) indicate where on the site the infringing materials are located; (c) provide your name and contact information; (d) state that you have a good faith belief that the materials are infringing; (e) state that the information in your claim is accurate; and (f) indicate that "under penalty of perjury" you are the lawful copyright owner or are authorized to act on the owner's behalf.

eGift Card Limits, Expiry & Forfeit

  1. The minimum value of each egift card is INR 1,000 and Maximum value of each egift card is INR 50,000.
  2. The validity of each egift card is 6 months. Two notifications, 30 days and 15 days before the card expiry shall be sent to the beneficiary via SMS.
  3. Card will be deemed as forfeitted on expiry.
  4. Please check Customer Grievance page for Escalations.
  5. Zokudo has escrow arrangement with Yes Bank
  6. As per RBI instructions, Zokudo has take a "Risk-based approach" and hence decided on below mentioned issuance limits on number of eGift cards that can be issued:
  • a. From on Gifter to one recipient: Max 10 numbers
  • b. From multiple Gifters to one recipient: Max 50
  • c. From one Individual Gifter to Multiple recipient: Max 500
  • d. From one corporate gifter to multiple recipient = No Limit​​

Miscellaneous
Unless otherwise specified herein, these Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and Zokudo with respect to the site and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and Zokudo with respect to the site. If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The failure of Zokudo to act with respect to a breach by you or others does not waive Zokudo' right to act with respect to subsequent or similar breaches. Zokudo' failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. The section headings contained in these Terms of Service are included for convenience only and shall not limit or otherwise affect the terms of these Terms of Service. This agreement with respect to the Terms of Service and Privacy Policyshall be construed in accordance with the applicable laws ofIndia. The Courts at [Mumbai]shall have exclusive jurisdiction in any proceedings arising out of these Terms of Service and/ or the Privacy Policy.